While a call is in progress, you will not be able to place another call.
We will try to ensure that your receive a call back within 10 seconds after placing the initial call.
When you choose a contact to call, the Telefonco app will display the World Local Call calling option and the other possible calling options. So, you just have to choose the World Local Call service.
No, calling via the Telefonco app will not use your local carrier calling minutes.
If you use the World Local service for calling, you just need to dial the destination number from Telefonco app selecting “wold local call” option, Thanks to this mechanism you can save significant amounts of money while making international calls.
When you use Telefonco's World Local Call service, we send a call request to our servers.
Then we receive the request, we will call you back immediately through a regular phone network. After you have answered the incoming call, we will connect you to the number that you wish to reach. Hence, receiving the call is not an error.
Telefonco's Internet Call service allows you to make cheap international calls using 3G/4G/wi-fi connection.
The Internet Call service is activated by default for all Telefonco users.
NB! Consistent 3G/4G/wi-fi connection is required to make internet calls, if the connection breaks, the call will drop.
Yes, you can call any mobile or landline number in the world.
For us to be able to display your most recent credit amount, you must be connected to the internet. After you have connected to the internet, your balance should be updated in a few minutes.
If you are connected to the internet and your balance still has not been updated, please do not hesitate to contact us. We will make sure to fix the issue for you, so that you can enjoy our services without any trouble!
There are many reasons for a denied payment, such as insufficient funds, incorrect debit/credit card information, expired card etc. Please keep in mind that we do not accept all cards. Currently we accept credit/debit cards, such as American Express, MasterCard, Visa, and Visa Electron.
In some situations, a technical problem may be at fault. If you are certain that the inserted information is correct, please try to purchase again later. If your payment still isn't going through, please contact us and we will find the solution to the problem for you.
At the moment, we accept payments through debit and credit cards from Visa, Mastercard, American Express, and Visa Electron. Furthermore, payments can be made through your PayPal account.
You can also check out the acceptable payment methods by following the link: Google Support
You can check your balance by going to the Telefonco app and doing the following:
No, you cannot transfer credits between two Telefonco accounts.
To view your payment history:
You can see all of the payments that you have made since the creation of your account.
You can buy credits through our app: Telefonco
You may see our rates on our website or on the Telefonco app. To check the rates on the Telefonco app:
No, there are no monthly fees, you just pay the calling rates on the calls that you make by using the Telefonco app.
Call charges depend on various factors, such as the destination you want to call, the type of number you want to call (mobile number, landline number or a special number) and the carrier of the receiver. Thus, there might be small price variations for two contacts from the same country. If you want to see the calling rates, please visit https://www.telefonco.com/index.html or check the rates through your Telefonco app.
You just have to have a stable 3G/4G/wi-fi connection as simple as that.
In this case the call will get disconnected. You should try to reconnect to the same network source or try to connect to a different internet network. In case you do not have a stable 3G/4G/wi-fi connection, you can try the World Local Call service, it does not require an internet connection.
Yes, it's possible to call any landline or mobile number in the world by using Telefonco.
To make a Telefonco call:
No, you can only make calls only from the same number that you registered with.
No, you cannot use a Google Voice or Skype number. You must have a local sim card in your phone number.
Internet connection is needed for the Internet Call service, but not for the World Local Call service.
NB! For Internet Calls you have to be connected to 3G/4G/Wi-Fi at all times, otherwise the call will disconnect.
No, it is not an error, Through calling this local number, we connect you to your international contact and save you international calling charges.
In most cases the receiver will see your correct phone number, but there are some destinations that when dialled will show another phone number. NB! You can also enable Private Number feature. This will guarantee that your caller ID will not be shown at all. This service is completely free.
No. There is no need for the receiver to have internet connection.
Just like a regular phone call, your calls might fail due to many reasons. In such cases, please make sure that:
The most important difference is that Telefonco calls are much cheaper than regular carrier calls.
Telefonco calls provide the same quality if not better, do not drop, and will work from everywhere in the world.
No, you can't add another number, but you can change the existing one.
To change your number:
NB! Make sure that the number you have added is active and belongs to the same device for verification purposes. After that, your previous number will get deleted and your new number will be saved as your primary number.
No they do not need to have the Telefonco account in order to receive your call. With our services you can call any mobile or landline number in the world.
However, you can suggest them to use Telefonco as well, so that they can also enjoy cheap calling.
Yes, you can use your existing account to make calls when you are travelling.
In order to add a contact to the Telefonco app, you have to add a new contact into your phone's contact list, just like you would do on a regular basis. After you have added the new contact to your phone's phonebook, open up the Telefonco app and your contacts will automatically be synced in the app.
We will send you an OTP (one time password) via SMS (text message) on the number that you registered with.
We use multiple SMS providers to make sure that our users never face an issue in receiving the OTP. However, if you have not received the OTP, do hit the 'Resend Code' button which will send you another OTP through another SMS provider. Once you have successfully entered the OTP, you will be taken straight to the app.
You can delete your Telefonco account whenever you like, just send us an email and tell us why you want to delete your account.
The one time password verification process may fail due to following factors: